We are looking for a dynamic and passionate Community Manager to join our team. The ideal candidate will be responsible for engaging with our app users, fostering a positive, diverse, and inclusive community - driving user engagement and retention. This role requires a combination of creativity, strategic thinking, and strong communication skills.
The position will report directly to Vogue’s Global Director of Social, and will work closely with Vogue’s VP Head of Content Strategy, Creative Editorial Director, and wider Vogue editorial team.
The position will report directly to Vogue’s Global Director of Social, and will work closely with Vogue’s VP Head of Content Strategy, Creative Editorial Director, and wider Vogue editorial team.
Primary Responsibilities:
- Act as the primary point of contact for the Vogue App community, addressing their questions, feedback, and concerns promptly.
- Create and manage a content calendar to ensure regular and relevant updates to the community.
- Monitor and respond to user reviews, comments, and feedback across various platforms.
- Collaborate with the product and development teams to address user issues and implement feedback for continuous app improvement.
- Track and analyze community engagement metrics to identify trends, insights, and areas for improvement.
- Prepare regular reports on community growth, engagement, and user sentiment.
- Identify and nurture relationships with key community influencers, advocates, and brand ambassadors.
- Proactively manage and mitigate potential conflicts or negative situations within the community.
- Develop and implement strategies for handling crises and maintaining a positive community image.
- Collaborate with marketing and PR teams to amplify user-generated content and success stories.
- Help develop and curate engaging content for the Vogue App, all social media, newsletters, and other communication channels.
Desired Skills and Qualifications:
- A minimum of 5+ years experience in multiplatform storytelling, including producing, developing, and programming visual content on various platforms including, digital, video, social, etc.
- Established sensibility with a deep enthusiasm for Vogue’s core content areas (fashion, culture, music, film, TV, sports, wellness, etc.).
- Excellent track record of growing audience, partnering on creative execution, developing brand-appropriate digital content for programming and sustained critical success.
- Demonstrated experience in building a culture of trust and inclusion.
- Entrepreneurial, strategic, and holistic mindset, eagerness to learn and build, and a reputation as an innovative, adaptable, and proactive “doer” with desire to differentiate Vogue and Condé Nast from the competition.
- Proven ability to balance long-term value with near-term business goals, with the ability to manage heavy workload and prioritize appropriately.
- Knowledge of internet culture and digital video landscape (e.g. YouTube, TikTok, Instagram, FAST), the unique elements of each social platform, and what makes follower growth successful.
- Demonstrated ability to generate multiple revenue streams driven from content.
- Proven ability to proactively identify and implement effective solutions to problems and to create processes.
- Strong organizational skills and ability to prioritize and meet deadlines.
- Strong operational with tactical skills; expert level knowledge around multi-platform distribution and deep knowledge of all stages of the production and distribution process.
- Strong interpersonal communication skills (written and oral) with an emotionally intelligent communication style.
This is a guild position.
The expected base salary range for this position is from $92,000-$100,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education.
What happens next?
If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.
Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.
Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.
